Terms and Conditions
All pricing is F.O.B., Massachusetts. New customers are required to make a 50% downpayment at the date of purchase. The remaining payment is due upon delivery or prior.
Overdue accounts will revert to pro-forma status.
Such pro-forma orders shall be cancelled 3 weeks after issuance of payment reminder.
Shipping & handling charges are additional.
Saltwoods reserves the right to approve all orders. Prices are subject to change without notice.
Customers are responsible for any and all contingency and/or legal fees incurred as a result of customer non-payment.
Drop Shipping
Saltwoods practices order fulfillment and does not drop ship unless negotiated with the customer.
Returns
Our custom ordering enables customers to specify the exact size and specifications you desire. We work with each client to carefully ensure we achieve the build of your custom piece. Buying a custom piece of furniture is a big decision and clear communication is necessary to meet expectations of quality, wood character, and the delivery schedule to fulfill the client’s order. Digital renderings are available for visualization and reference for fee of $65. Balances are paid in full before delivery or at the point of delivery, no exceptions.
Slight variances are characteristic of our merchandise, which is handmade with natural products and resources and not acceptable reasons for returns. The furniture is non returnable due to wood movement, knots, nail holes, open cracks, and other natural features of solid wood construction. There are no guarantees for color matching and do not accept returns due to color, stain, paint, and matching issues. Samples are intended for grain, texture, and color approximations. A wood board can vary significantly from board to board as it is a natural material. Saltwoods makes no guarantees that our samples completely represent the variation expected throughout a wood species. Furniture is non-returnable due to variation between samples and final product. No returns will be accepted without prior authorization from Saltwoods. No credit will be issued for returned merchandise that is damaged.
Cancellations + Modifications
Saltwoods products are made-to-order. Sourcing and production may begin at any time after order placement. We offer a 72 hour grace period in which you may cancel or modify your order. After this grace period, modifications must be approved by production by working with your sales representative, and may impact timelines or order cost. Approved order cancellations beyond the grace period will incur a cancellation fee of 25% of the total order value, which will be deducted from your deposit, the remainder of which will be returned to you. For any non-approved cancellations may result in the forfeiture of your entire deposit to offset costs and expenses reasonably incurred by Saltwoods in connection with processing your order.
Wood countertops, shelves, bench tops, island tops, vanity, table tops
Any wood surface such as a wood countertops, shelves, bench tops, island tops, vanity, table top that is delivered without a base or support structure underneath is liable to warp, expand/contract, and/or move in an unstable manner. It is important that such tops be mounted and/or installed to the appropriate base on the same day of delivery, or the very latest within 24 hours. Such tops are non-returnable base on wood movement/warping/cupping.
Claims
All claims for damaged or mis-shipped merchandise must be reported within 10 days of receipt of merchandise.
Warranty
We stand behind our products 100% and want you to be completely satisfied. Every Saltwoods piece of furniture is handcrafted to the highest standards of care and commitment to quality. If you are displeased with a Saltwoods product, we will work with you to resolve the issue, however, many characteristics of natural wood are subjective. Should our furniture fail within our 3 year warranty period because of workmanship or failure of the wood materials, we will either repair or replace it. Some customer requested woods species, finishes, and modifications are excluded. Repair or refund is at the sole discretion of Saltwoods.
Payments
Please make all payments to Saltwoods.
Saltwoods accepts payment in the form of check, ACH transfer, Paypal or credit card.
Credit card payment of more than $3000 will incur a 4% service fee.
Typographical Errors
In the event that a Saltwoods product is mistakenly listed at an incorrect price, Saltwoods reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Saltwoods reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Saltwoods shall issue a credit to your credit card account in the amount of the incorrect price.
Trademarks
All trademarks, service marks and trade names of Saltwoods used in the site are trademarks or registered trademarks of Saltwoods LLC.
